Contact Us

This page explains how to get in touch with the Crypto Casinos editorial team at greentreeimports.com, what we can realistically help with, and where to go instead when your question is really for a casino, a wallet provider or a regulator. We're a research and comparison site covering crypto casinos for US players — we don't hold your funds, run games or operate accounts.

What to contact us about

We read everything that comes in. The messages we can actually act on tend to fall into a few categories:

• Corrections. If a bonus figure, wagering requirement, coin list, licensing detail or withdrawal condition on this site has changed or looks wrong, tell us. Include the page and, if you have it, a screenshot or a link to the operator's own terms. Corrections get priority over everything else.
• Review requests. Ask us to look at a crypto casino we haven't covered. Tell us which coins it takes and whether it accepts players from your state.
• Methodology questions. Why a site ranks where it does, how we weight payout speed against licensing, why a highly advertised bonus scored badly.
• Experience reports. Slow withdrawals, unexpected verification demands, a bonus that behaved differently to its published terms. We can't arbitrate, but patterns across multiple reports do change our ratings.
• Press and partnerships. Operators, affiliate managers and journalists can use the same channel. Commercial contact goes to a different inbox than editorial and never reaches the people who set ratings.

What we can't do for you

Being clear about this saves everyone time.

• We can't unlock, reinstate or close your casino account, or chase a stuck withdrawal on your behalf. Only the operator's support team can do that.
• We can't recover crypto sent to a wrong address. On-chain transactions are irreversible, and no third party can reverse them.
• We can't give legal advice about whether you may gamble from your state, and we can't give tax advice on gambling winnings or crypto gains. Both are real obligations for US players — speak to a qualified attorney or tax professional about your own situation.
• We won't help anyone get around a site's state restrictions, geoblocks, identity checks or anti-money-laundering procedures, and we don't answer questions framed that way.

How we're funded, and why it doesn't buy a ranking

Crypto Casinos earns commission when a reader signs up through some of the links on this site. That's disclosed on every page that carries them, including this one. Operators cannot buy a position, a rating or a favorable line in a review, and several sites we're paid nothing by appear above sites we are. If you believe a review reads like an advertisement, that's exactly the kind of message worth sending — say which paragraph and why.

The sites our readers ask about most

Most incoming questions are about the same handful of operators, so here's the short version of where each one sits and where it falls short. Every bonus below is the operator's advertised offer; wagering requirements, time limits, game weighting and maximum cashout caps apply in every case and are set by the operator, not by us. Check the current terms on the site itself before depositing — promotions change without notice.

BetPanda — our top-rated crypto casino

BetPanda leads our table (editorial rating 10.0) largely because it keeps things simple: crypto in, crypto out, a registration flow that asks for very little up front, and a cashback deal that pays something back whether you're up or down. Its headline offer is 10% weekly cashback, which is calculated on net losses over the week and credited on the operator's schedule — cashback is usually subject to a minimum loss threshold and its own playthrough terms, so read the promotions page before you count on it.

The limitation: cashback is not a welcome bonus. Someone comparing purely on headline value will see much bigger numbers further down the list. And like every operator here, BetPanda is licensed offshore, not by any US regulator, so the consumer-protection backstop you'd get from a state-licensed casino in New Jersey or Michigan simply isn't there.

CoinPoker Casino — poker-first, casino attached

CoinPoker (9.9) is the one readers ask about when they want a real poker ecosystem alongside slots and tables rather than a casino with a token poker tab. Its advertised 150% welcome bonus up to $2,000 is the biggest straight deposit match in our top three, but matches of that size typically release in increments as you generate rake or wagering — meaning the full $2,000 is a ceiling, not a payout, and it comes with time limits and playthrough conditions.

The limitation: the slot and live-dealer catalog is narrower than at the dedicated casinos on this list, and the value proposition really depends on you playing poker.

Cryptorino — Bitcoin-denominated bonus

Cryptorino (9.9) stands out for quoting its welcome offer in BTC rather than dollars: a 100% match up to 1 BTC plus 10% weekly cashback. That appeals to crypto-native players who think in coin terms, and the cashback gives the offer a tail beyond the first deposit.

The limitation is worth understanding properly. A bonus denominated in Bitcoin moves with the Bitcoin price. If BTC falls while you're clearing wagering, the dollar value of what you're playing for falls with it — and so does your balance. Players who want to avoid that should look at depositing in USDT or USDC, which track the dollar. As with every match bonus here, wagering requirements, maximum bet limits while a bonus is active, and expiry dates apply.

The rest of the table at a glance

Casino	Advertised offer	Editorial rating
Punkz	20,000 USDT welcome bonus + 15% cashback	9.9
Hyperlucky	20% daily cashback up to $10,000 + 100 free spins	9.7
Winna	Up to 60% rakeback + 25% instant cashback	9.7
Thrill	Up to 70% rakeback + 10% cashback	9.7
BC Game	Four match bonuses up to $4,000 + 400 free spins	9.7
Wild.io	Up to 350% across first three deposits + 200 free spins	9.6
Vave	Up to 550 USDT + up to €75 free bet + 5% cashback	9.6

Every figure above is a maximum, not an expected return, and each carries wagering or playthrough conditions, minimum deposits, time limits and eligibility rules set by the operator. "Up to" rakeback percentages are normally tied to VIP tier, so the top number applies to the highest-volume players only. Ratings are our editorial assessment based on research and published terms — they are not customer review scores, and we have not deposited or played at these sites.

Questions about money: deposits, withdrawals and fees

A large share of the mail we get is really a payments question, so here's the general shape of how funds move at crypto casinos, and what to check before you contact anyone.

• Getting in. Deposits are on-chain from a self-custody wallet or an exchange account. You copy the casino's deposit address for the correct network and send. Send the wrong coin to the wrong chain and it's usually gone — check the network label, not just the ticker.
• Network and gas fees. These go to the blockchain, not the casino. Bitcoin and Ethereum fees rise with congestion; Litecoin and stablecoins on cheaper networks are typically far less expensive to move. Casinos sometimes deduct a network fee from withdrawals too.
• Confirmation times. A deposit credits after a set number of confirmations, which varies by coin. That's chain time, not casino time — don't raise a ticket in the first few minutes.
• Payout speed. "Instant withdrawals" in operator marketing means the casino's approval step is automated. The transaction still needs to confirm on-chain. Manual review, first withdrawals, large amounts and unusual patterns all add time.
• Limits. Minimum and maximum withdrawals per transaction, per day and per month are set by the operator and often widen with VIP tier. Bonus winnings frequently carry a separate maximum cashout.
• Volatility. If you play in BTC, ETH or DOGE, your balance changes value even when you're not betting. Stablecoins — USDT and USDC — are the standard way to avoid that. Altcoin support beyond the majors varies widely between sites.

Before contacting us or the casino, find the transaction hash in your wallet or the casino's history and check it on a block explorer. If it's confirmed on-chain, the casino has it. If it isn't, the chain is the holdup. That one step resolves most payment queries.

Verification, anonymity and what "no KYC" really means

Readers often write asking whether a site is genuinely no-KYC. The honest answer is that low-friction registration is common at crypto casinos, but almost every operator reserves the right to request identity verification — typically on large withdrawals, on suspected duplicate accounts, on bonus-terms disputes, or where sanctions and anti-money-laundering obligations apply. Pseudonymous is not the same as anonymous, and on-chain transactions are permanently public.

If a site asks you to verify, that's the operator exercising its terms. We can't intervene, and we won't suggest ways around it. Do protect the account you control: enable two-factor authentication, use a unique password, and be aware that VPN use frequently breaches an operator's terms of service and can be grounds for voiding a balance.

Legal standing, eligibility and age

You must be at least 18 to gamble at the sites covered here, and 21 where the operator or your state sets a higher minimum — check the site's own terms, because the applicable minimum varies. Gambling is for adults only.

There is no federal legalization of online casino gaming in the United States. Regulated online casinos exist in a handful of states — New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island among them — and those operators do not run on cryptocurrency. The crypto casinos on this site are offshore, licensed in jurisdictions such as Curaçao or Anjouan rather than by any US regulator. That places them in a legal grey area for US players, and the position differs by state; several operators self-restrict specific states in their own terms. Check your state's laws and the operator's restricted-territory list before you sign up, and treat anything we publish as general information rather than legal advice.

Because these sites sit outside US regulation, the protections you'd expect from a state-licensed operator — dispute resolution through a regulator, mandated self-exclusion registries, segregated player funds — may not apply. Offshore licensing gives you a complaints route with the licensing body, but it is not equivalent. US players are also technically liable for tax on gambling winnings and on crypto gains; consult a qualified tax professional about your own circumstances.

What our reviews cover, so you know what to ask about

If you're writing to challenge a rating, it helps to know what goes into one. We assess each crypto casino on coin support (BTC, ETH, LTC, USDT, USDC, DOGE and wider altcoin lists), deposit and withdrawal mechanics, published payout speeds and limits, verification policy, licensing and ownership disclosure, security features such as 2FA, the quality of customer support, responsible gambling tools, and the full terms behind every advertised bonus rather than the headline number.

On games, we look at the breadth of slots and who supplies them, live dealer rooms running blackjack, roulette and baccarat, and the crypto-native category — crash, dice, plinko and in-house originals, many of which offer provably fair verification you can check yourself. RNG certification and independent audits matter for the third-party slot content; provably fair matters for the originals. They are different assurances and we treat them separately. We research and verify published information — we do not claim to have tested payouts.

Our full approach is set out on the about our editorial team page, and the legal framework for using this site is in our terms and conditions.

Sports betting and the other product lines

Most of the operators listed here run more than a casino. Sportsbooks are the common second product — same wallet, same balance, different limits and bonus terms, since sportsbook promotions usually use odds requirements rather than slot playthrough. Several also run poker rooms, esports markets or dedicated racebooks, and a few operate their own token or loyalty economy alongside the VIP tiers. If your question is about a sportsbook bonus or a rakeback tier rather than the casino itself, say so in your message — the terms are typically separate documents, and answering the wrong one wastes a reply.

Getting a useful answer faster

1. Name the casino and the page on greentreeimports.com you're referring to.
2. Quote the exact wording you're disputing, or attach a screenshot.
3. For payment issues, include the transaction hash and the coin and network used — never your private keys, seed phrase or password. No legitimate party will ever ask for those.
4. Tell us your state if the question involves eligibility or access.
5. Don't send account credentials or documents. We have no use for them and we don't want them.

We aim to reply to editorial and correction messages in the order they arrive. Complex licensing or terms questions take longer because we verify before we answer rather than guessing.

If gambling has stopped being fun

Gambling costs money over time. No strategy, coin, bonus or rakeback tier changes that, and it is not a way to make an income or fix a financial problem. Only stake what you can comfortably lose, and don't try to win back a loss.

If you or someone close to you is struggling, the National Problem Gambling Helpline is available 24/7 on 1-800-GAMBLER — free and confidential. Bear in mind that offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators, and they are not covered by state self-exclusion programs. Our responsible gambling resources page lists the deposit limits, cooling-off options and blocking software worth setting up before you need them.

Before you write

If your question is about a specific balance, bonus dispute or account lock, the operator's own live chat is faster and is the only party that can resolve it. If it's about whether a review is accurate, whether a ranking is justified, or which of these sites suits how you actually play, that's ours — and we'd rather hear it than not. Information on this page was last checked on Sep 23, 2026 by Claire Riley; offers and terms change frequently, so confirm current conditions with the operator before depositing.